Privacy Policy

1. About Us

Care Directory is operated by NE26 Limited, a company registered in England and Wales.

• Company Number: 16030871
• ICO Registration: ZC054682
• Registered Address: First Floor Office, 3 Hornton Place, London, W8 4LZ
• Email: support@caredirectory.org.uk

2. Information We Collect

For Care Seekers (Families)

• Name and email address when you create an account
• Phone number (optional) when submitting enquiries
• Messages and enquiry content sent to care providers
• Search preferences and browsing activity on our platform

For Care Providers

• Business contact information (name, email, phone)
• Care home/service details (address, services, pricing)
• CQC registration information (publicly available)
• Payment information processed securely via Stripe

3. How We Use Your Information

• Connect families with suitable care providers
• Process and forward enquiries to care providers
• Send transactional emails (account confirmations, enquiry notifications)
• Process subscription payments for care providers
• Improve our services and user experience
• Comply with legal obligations

4. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, port, object to, and restrict processing of your personal data, and to withdraw consent at any time.

To exercise these rights, email support@caredirectory.org.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.

5. Cookies

We use cookies to improve your experience. Our cookie banner allows you to manage your preferences. Essential cookies are required for the site to function. Analytics and marketing cookies are optional.

6. Contact Us

• Email: support@caredirectory.org.uk
• Post: NE26 Limited, First Floor Office, 3 Hornton Place, London, W8 4LZ