Question 1

How is Home Instead rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Home Instead as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What care model does Home Instead follow?

Accepted Answer

Home Instead operates as a Home Care service, meaning care is structured to provide appropriate levels of support while respecting individual choices and promoting wellbeing.

Question 3

When was Home Instead established?

Accepted Answer

With CQC registration dating back to 2012, Home Instead brings 14 years of extensive experience to the care sector. Longevity in this industry often reflects consistent quality standards and stable leadership.

Question 4

How recent is the CQC inspection for Home Instead?

Accepted Answer

Home Instead was last inspected by the CQC in July 2023. Inspection reports are publicly available and provide detailed findings about the quality of care, including specific areas of strength and any recommendations for improvement.

Question 5

What care specialisms are available at Home Instead?

Accepted Answer

Care at Home Instead is tailored for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment, Domiciliary care service. The service has developed expertise in these areas, ensuring residents receive appropriate, specialist support.

Question 6

What services is Home Instead licensed to offer?

Accepted Answer

The CQC has authorised Home Instead to deliver: Personal care. Registration for these activities means the service has demonstrated capability to provide them safely and effectively.

Question 7

What area does Home Instead serve?

Accepted Answer

Situated in Darlington, Home Instead is well-positioned to serve residents from the local area and beyond. The setting offers easy access for visitors and connections to local amenities.

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