Question 1

What rating has Merlin Manor Care Centre received from CQC inspectors?

Accepted Answer

Merlin Manor Care Centre holds a Requires improvement rating from the CQC.  These ratings help families make informed decisions by providing an independent assessment of the quality of care provided.

Question 2

What type of care is available at Merlin Manor Care Centre?

Accepted Answer

Merlin Manor Care Centre provides Care Home services, tailored to meet individual needs and preferences. This type of care focuses on delivering person-centred support while maintaining independence and dignity.

Question 3

How long has Merlin Manor Care Centre been operating?

Accepted Answer

Merlin Manor Care Centre has been CQC-registered since 2022, providing 4 years of regulated care services. This growing expertise in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 4

When was Merlin Manor Care Centre last inspected by the CQC?

Accepted Answer

The most recent CQC inspection of Merlin Manor Care Centre took place in August 2023. CQC inspections involve both announced and unannounced visits where inspectors assess care quality, review records, speak with staff and residents, and evaluate the overall service.

Question 5

How large is Merlin Manor Care Centre?

Accepted Answer

Merlin Manor Care Centre has capacity for 94 residents. This makes it a large facility offering comprehensive services and specialist care pathways, with corresponding benefits in terms of personalised care and available resources.

Question 6

What care specialisms are available at Merlin Manor Care Centre?

Accepted Answer

Care at Merlin Manor Care Centre is tailored for Caring for adults over 65 yrs, Dementia, Physical disabilities, Sensory impairment, Care home service with nursing. The service has developed expertise in these areas, ensuring residents receive appropriate, specialist support.

Question 7

What regulated activities is Merlin Manor Care Centre registered to provide?

Accepted Answer

Merlin Manor Care Centre is CQC-registered to provide: Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 8

Where is Merlin Manor Care Centre located?

Accepted Answer

Merlin Manor Care Centre is located in Hartlepool, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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