Question 1

How is Total Community Care rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Total Community Care as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What care model does Total Community Care follow?

Accepted Answer

Total Community Care operates as a Home Care service, meaning care is structured to provide appropriate levels of support while respecting individual choices and promoting wellbeing.

Question 3

How many years of experience does Total Community Care have?

Accepted Answer

Total Community Care was registered with the Care Quality Commission in 2014, accumulating 12 years of experience. This track record demonstrates sustained commitment to meeting regulatory standards and serving the local community.

Question 4

When did CQC last visit Total Community Care?

Accepted Answer

CQC inspectors last visited Total Community Care in September 2022. These inspections are comprehensive assessments that examine all aspects of care delivery, from medication management to infection control and staff training.

Question 5

What types of care does Total Community Care specialise in?

Accepted Answer

Total Community Care specialises in providing care for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Caring for children, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment. These specialisms indicate the types of conditions and care needs the service is equipped to support, with staff trained accordingly.

Question 6

What care services can Total Community Care legally provide?

Accepted Answer

Total Community Care holds CQC registration for: Personal care, Treatment of disease, disorder or injury. Each regulated activity has specific legal requirements that the service must meet to maintain its registration.

Question 7

Which region is Total Community Care in?

Accepted Answer

Total Community Care is based in Telford and Wrekin. This location allows the service to maintain strong ties with the local community while providing accessible care for families in the region.

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