Question 1

How is Mercy Care Centre rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Mercy Care Centre as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What type of care is available at Mercy Care Centre?

Accepted Answer

Mercy Care Centre provides Care Home services, tailored to meet individual needs and preferences. This type of care focuses on delivering person-centred support while maintaining independence and dignity.

Question 3

How long has Mercy Care Centre been operating?

Accepted Answer

Mercy Care Centre has been CQC-registered since 2014, providing 12 years of regulated care services. This extensive experience in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 4

When did CQC last visit Mercy Care Centre?

Accepted Answer

CQC inspectors last visited Mercy Care Centre in October 2023. These inspections are comprehensive assessments that examine all aspects of care delivery, from medication management to infection control and staff training.

Question 5

How large is Mercy Care Centre?

Accepted Answer

Mercy Care Centre has capacity for 50 residents. This makes it a well-established home with extensive facilities and diverse care options, with corresponding benefits in terms of personalised care and available resources.

Question 6

What types of care does Mercy Care Centre specialise in?

Accepted Answer

Mercy Care Centre specialises in providing care for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment, Care home service without nursing, Supported living service. These specialisms indicate the types of conditions and care needs the service is equipped to support, with staff trained accordingly.

Question 7

Where is Mercy Care Centre located?

Accepted Answer

Mercy Care Centre is located in Derby, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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