Question 1

How is Voyage (DCA) (North 3) rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Voyage (DCA) (North 3) as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What care model does Voyage (DCA) (North 3) follow?

Accepted Answer

Voyage (DCA) (North 3) operates as a Home Care service, meaning care is structured to provide appropriate levels of support while respecting individual choices and promoting wellbeing.

Question 3

How many years of experience does Voyage (DCA) (North 3) have?

Accepted Answer

Voyage (DCA) (North 3) was registered with the Care Quality Commission in 2017, accumulating 9 years of experience. This track record demonstrates sustained commitment to meeting regulatory standards and serving the local community.

Question 4

When did CQC last visit Voyage (DCA) (North 3)?

Accepted Answer

CQC inspectors last visited Voyage (DCA) (North 3) in February 2024. These inspections are comprehensive assessments that examine all aspects of care delivery, from medication management to infection control and staff training.

Question 5

What care specialisms are available at Voyage (DCA) (North 3)?

Accepted Answer

Care at Voyage (DCA) (North 3) is tailored for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment, Domiciliary care service. The service has developed expertise in these areas, ensuring residents receive appropriate, specialist support.

Question 6

What care services can Voyage (DCA) (North 3) legally provide?

Accepted Answer

Voyage (DCA) (North 3) holds CQC registration for: Personal care. Each regulated activity has specific legal requirements that the service must meet to maintain its registration.

Question 7

Which region is Voyage (DCA) (North 3) in?

Accepted Answer

Voyage (DCA) (North 3) is based in Hartlepool. This location allows the service to maintain strong ties with the local community while providing accessible care for families in the region.

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