Care Quality Checklist
Use this checklist when visiting care homes to ensure you don't miss any important aspects of the facility and care provided.
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Use your browser's print function (Ctrl+P or Cmd+P) to print this checklist and take it with you when visiting care homes.
Before Your Visit
Check the provider's CQC rating and read the latest inspection report
Write down specific questions about your loved one's needs
Note any specific care requirements (dietary, medical, mobility)
Research the location and travel time for regular visits
Environment & Facilities
Is the home clean and well-maintained?
Are bedrooms comfortable and personalised?
Are communal areas welcoming and well-lit?
Is there outdoor space available?
Are safety features visible (handrails, call buttons)?
Are there any unpleasant odours?
Staff & Care
Do staff seem friendly and caring?
What is the staff-to-resident ratio?
What training do staff receive?
How are personalised care plans created?
How are medical needs and emergencies handled?
Is there a named key worker?
Daily Life
What activities and outings are available?
What are the meal options and dining times?
Can residents personalise their rooms?
What are the visiting hours?
Are pets allowed to visit?
Do residents look engaged and content?
Practical Matters
What are the fees and what's included?
What extras cost additional fees?
What is the contract period and notice period?
What happens if care needs change?
Is there a trial period available?
What's the complaints procedure?
After Your Visit
Write down your impressions while they're fresh
Discuss observations with family members
Follow up on any unanswered questions
Consider a second visit at a different time of day
Ask if you can speak to families of current residents