Question 1

How is Evergreen rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Evergreen as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What type of care is available at Evergreen?

Accepted Answer

Evergreen provides Care Home services, tailored to meet individual needs and preferences. This type of care focuses on delivering person-centred support while maintaining independence and dignity.

Question 3

How long has Evergreen been operating?

Accepted Answer

Evergreen has been CQC-registered since 2011, providing 15 years of regulated care services. This extensive experience in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 4

How recent is the CQC inspection for Evergreen?

Accepted Answer

Evergreen was last inspected by the CQC in June 2019. Inspection reports are publicly available and provide detailed findings about the quality of care, including specific areas of strength and any recommendations for improvement.

Question 5

How large is Evergreen?

Accepted Answer

Evergreen has capacity for 8 residents. This makes it a smaller, more intimate setting that allows for personalised attention, with corresponding benefits in terms of personalised care and available resources.

Question 6

What care specialisms are available at Evergreen?

Accepted Answer

Care at Evergreen is tailored for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Care home service without nursing. The service has developed expertise in these areas, ensuring residents receive appropriate, specialist support.

Question 7

What regulated activities is Evergreen registered to provide?

Accepted Answer

Evergreen is CQC-registered to provide: Accommodation for persons who require nursing or personal care. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 8

Where is Evergreen located?

Accepted Answer

Evergreen is located in Birmingham, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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