Essential Questions to Ask When Choosing a Care Provider
Whether you are choosing a care home or home care agency, asking the right questions helps you make an informed decision. This guide covers essential questions about staff qualifications, care standards, costs, and what to expect, helping you evaluate care providers confidently and find the right match for your loved one's needs.
Important
Questions About Staff and Training
- What qualifications do your care staff have?
- What ongoing training do staff receive?
- What is the staff turnover rate?
- Will my loved one have consistent carers?
- How do you recruit and vet staff?
Questions About Care Approach
- How do you develop individual care plans?
- How often are care plans reviewed?
- How do you handle changes in care needs?
- What specialist care can you provide (dementia, nursing, etc.)?
- How do you promote independence and dignity?
Questions About Costs and Contracts
- What is included in your fees?
- What additional costs might arise?
- What is your notice period for ending care?
- How do fees change if care needs increase?
- Do you accept local authority funding?
Questions About Communication
- How will you keep me informed about my loved one's care?
- Who should I contact with concerns?
- How do you handle complaints?
- Can I see your latest CQC inspection report?
Frequently Asked Questions
What questions should I ask a care agency?
Ask about staff qualifications and vetting, how care plans are developed, costs and what's included, their CQC rating, how they handle emergencies, and how they ensure consistency of carers.
How do I know if a care provider is good quality?
Check their CQC rating and read the latest inspection report. Ask about staff training, turnover rates, and how they develop care plans. Request references and trust your instincts during visits.
What should be included in care home fees?
Basic fees typically cover accommodation, meals, and personal care. Ask specifically about extras like hairdressing, chiropody, outings, and specialist equipment. Get a full breakdown in writing.
Can I change care provider if I'm not happy?
Yes, you have the right to change providers. Check your contract for the notice period required. If you have concerns about care quality, you can also report them to CQC.
Need More Help?
Support Organisations
- Age UK:0800 678 1602
- Carers UK:0808 808 7777
- Alzheimer's Society:0333 150 3456
- Parkinson's UK:0808 800 0303