Question 1

What rating has Hartford Hey received from CQC inspectors?

Accepted Answer

Hartford Hey holds a Good rating from the CQC. This positive rating demonstrates the service consistently delivers quality care that meets regulatory standards. These ratings help families make informed decisions by providing an independent assessment of the quality of care provided.

Question 2

What kind of service does Hartford Hey provide?

Accepted Answer

As a Care Home provider, Hartford Hey offers dedicated support for those who need assistance with daily living, healthcare needs, or specialist care requirements.

Question 3

How long has Hartford Hey been operating?

Accepted Answer

Hartford Hey has been CQC-registered since 2010, providing 16 years of regulated care services. This extensive experience in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 4

When was Hartford Hey last inspected by the CQC?

Accepted Answer

The most recent CQC inspection of Hartford Hey took place in October 2017. CQC inspections involve both announced and unannounced visits where inspectors assess care quality, review records, speak with staff and residents, and evaluate the overall service.

Question 5

How large is Hartford Hey?

Accepted Answer

Hartford Hey has capacity for 28 residents. This makes it a medium-sized facility that balances community atmosphere with comprehensive services, with corresponding benefits in terms of personalised care and available resources.

Question 6

Who does Hartford Hey provide care for?

Accepted Answer

Hartford Hey offers specialist care for Caring for adults over 65 yrs, Dementia, Care home service without nursing. This focus means the team has specific training and experience in meeting these particular care needs effectively.

Question 7

What regulated activities is Hartford Hey registered to provide?

Accepted Answer

Hartford Hey is CQC-registered to provide: Accommodation for persons who require nursing or personal care. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 8

Where is Hartford Hey located?

Accepted Answer

Hartford Hey is located in Cheshire West and Chester, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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