Question 1

What rating has Norbury Hall received from CQC inspectors?

Accepted Answer

Norbury Hall holds a Good rating from the CQC. This positive rating demonstrates the service consistently delivers quality care that meets regulatory standards. These ratings help families make informed decisions by providing an independent assessment of the quality of care provided.

Question 2

What kind of service does Norbury Hall provide?

Accepted Answer

As a Care Home provider, Norbury Hall offers dedicated support for those who need assistance with daily living, healthcare needs, or specialist care requirements.

Question 3

How many years of experience does Norbury Hall have?

Accepted Answer

Norbury Hall was registered with the Care Quality Commission in 2011, accumulating 15 years of experience. This track record demonstrates sustained commitment to meeting regulatory standards and serving the local community.

Question 4

When did CQC last visit Norbury Hall?

Accepted Answer

CQC inspectors last visited Norbury Hall in June 2022. These inspections are comprehensive assessments that examine all aspects of care delivery, from medication management to infection control and staff training.

Question 5

How many beds does Norbury Hall have?

Accepted Answer

Norbury Hall is registered for 81 beds, offering a large facility offering comprehensive services and specialist care pathways. The number of beds influences the community dynamic, staffing ratios, and range of facilities available to residents.

Question 6

Who does Norbury Hall provide care for?

Accepted Answer

Norbury Hall offers specialist care for Caring for adults over 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment, Care home service without nursing. This focus means the team has specific training and experience in meeting these particular care needs effectively.

Question 7

What care services can Norbury Hall legally provide?

Accepted Answer

Norbury Hall holds CQC registration for: Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury. Each regulated activity has specific legal requirements that the service must meet to maintain its registration.

Question 8

Which region is Norbury Hall in?

Accepted Answer

Norbury Hall is based in Croydon. This location allows the service to maintain strong ties with the local community while providing accessible care for families in the region.

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