Question 1

How is Russell Hill rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Russell Hill as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What kind of service does Russell Hill provide?

Accepted Answer

As a Care Home provider, Russell Hill offers dedicated support for those who need assistance with daily living, healthcare needs, or specialist care requirements.

Question 3

How long has Russell Hill been operating?

Accepted Answer

Russell Hill has been CQC-registered since 2010, providing 16 years of regulated care services. This extensive experience in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 4

When was Russell Hill last inspected by the CQC?

Accepted Answer

The most recent CQC inspection of Russell Hill took place in March 2018. CQC inspections involve both announced and unannounced visits where inspectors assess care quality, review records, speak with staff and residents, and evaluate the overall service.

Question 5

How large is Russell Hill?

Accepted Answer

Russell Hill has capacity for 9 residents. This makes it a smaller, more intimate setting that allows for personalised attention, with corresponding benefits in terms of personalised care and available resources.

Question 6

Who does Russell Hill provide care for?

Accepted Answer

Russell Hill offers specialist care for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Caring for children, Learning disabilities, Physical disabilities, Care home service without nursing. This focus means the team has specific training and experience in meeting these particular care needs effectively.

Question 7

What regulated activities is Russell Hill registered to provide?

Accepted Answer

Russell Hill is CQC-registered to provide: Accommodation for persons who require nursing or personal care. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 8

Where is Russell Hill located?

Accepted Answer

Russell Hill is located in Croydon, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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