Question 1

How is Serenity UK Limited rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Serenity UK Limited as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What care model does Serenity UK Limited follow?

Accepted Answer

Serenity UK Limited operates as a Care Home service, meaning care is structured to provide appropriate levels of support while respecting individual choices and promoting wellbeing.

Question 3

How many years of experience does Serenity UK Limited have?

Accepted Answer

Serenity UK Limited was registered with the Care Quality Commission in 2016, accumulating 10 years of experience. This track record demonstrates sustained commitment to meeting regulatory standards and serving the local community.

Question 4

How recent is the CQC inspection for Serenity UK Limited?

Accepted Answer

Serenity UK Limited was last inspected by the CQC in May 2023. Inspection reports are publicly available and provide detailed findings about the quality of care, including specific areas of strength and any recommendations for improvement.

Question 5

How many beds does Serenity UK Limited have?

Accepted Answer

Serenity UK Limited is registered for 6 beds, offering a smaller, more intimate setting that allows for personalised attention. The number of beds influences the community dynamic, staffing ratios, and range of facilities available to residents.

Question 6

What types of care does Serenity UK Limited specialise in?

Accepted Answer

Serenity UK Limited specialises in providing care for Caring for adults under 65 yrs, Mental health conditions, Care home service without nursing. These specialisms indicate the types of conditions and care needs the service is equipped to support, with staff trained accordingly.

Question 7

What regulated activities is Serenity UK Limited registered to provide?

Accepted Answer

Serenity UK Limited is CQC-registered to provide: Accommodation for persons who require nursing or personal care. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 8

Which region is Serenity UK Limited in?

Accepted Answer

Serenity UK Limited is based in Croydon. This location allows the service to maintain strong ties with the local community while providing accessible care for families in the region.

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