Question 1

How is The Avenue rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated The Avenue as Outstanding. An Outstanding rating means the service is performing exceptionally well and is an example of high-quality care. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What care model does The Avenue follow?

Accepted Answer

The Avenue operates as a Care Home service, meaning care is structured to provide appropriate levels of support while respecting individual choices and promoting wellbeing.

Question 3

How many years of experience does The Avenue have?

Accepted Answer

The Avenue was registered with the Care Quality Commission in 2010, accumulating 16 years of experience. This track record demonstrates sustained commitment to meeting regulatory standards and serving the local community.

Question 4

When was The Avenue last inspected by the CQC?

Accepted Answer

The most recent CQC inspection of The Avenue took place in February 2020. CQC inspections involve both announced and unannounced visits where inspectors assess care quality, review records, speak with staff and residents, and evaluate the overall service.

Question 5

How many beds does The Avenue have?

Accepted Answer

The Avenue is registered for 3 beds, offering a smaller, more intimate setting that allows for personalised attention. The number of beds influences the community dynamic, staffing ratios, and range of facilities available to residents.

Question 6

What care specialisms are available at The Avenue?

Accepted Answer

Care at The Avenue is tailored for Caring for adults over 65 yrs, Learning disabilities, Care home service without nursing. The service has developed expertise in these areas, ensuring residents receive appropriate, specialist support.

Question 7

What regulated activities is The Avenue registered to provide?

Accepted Answer

The Avenue is CQC-registered to provide: Accommodation for persons who require nursing or personal care. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 8

What area does The Avenue serve?

Accepted Answer

Situated in Darlington, The Avenue is well-positioned to serve residents from the local area and beyond. The setting offers easy access for visitors and connections to local amenities.

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