Question 1

What type of care is available at South Highnam?

Accepted Answer

South Highnam provides Care Home services, tailored to meet individual needs and preferences. This type of care focuses on delivering person-centred support while maintaining independence and dignity.

Question 2

How long has South Highnam been operating?

Accepted Answer

South Highnam has been CQC-registered since 2010, providing 16 years of regulated care services. This extensive experience in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 3

When was South Highnam last inspected by the CQC?

Accepted Answer

The most recent CQC inspection of South Highnam took place in January 2023. CQC inspections involve both announced and unannounced visits where inspectors assess care quality, review records, speak with staff and residents, and evaluate the overall service.

Question 4

How large is South Highnam?

Accepted Answer

South Highnam has capacity for 8 residents. This makes it a smaller, more intimate setting that allows for personalised attention, with corresponding benefits in terms of personalised care and available resources.

Question 5

What care specialisms are available at South Highnam?

Accepted Answer

Care at South Highnam is tailored for Caring for adults under 65 yrs, Learning disabilities, Care home service without nursing. The service has developed expertise in these areas, ensuring residents receive appropriate, specialist support.

Question 6

What regulated activities is South Highnam registered to provide?

Accepted Answer

South Highnam is CQC-registered to provide: Accommodation for persons who require nursing or personal care. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 7

Where is South Highnam located?

Accepted Answer

South Highnam is located in Hartlepool, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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