Question 1

How is Cera - Norwich rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Cera - Norwich as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What type of care is available at Cera - Norwich?

Accepted Answer

Cera - Norwich provides Home Care services, tailored to meet individual needs and preferences. This type of care focuses on delivering person-centred support while maintaining independence and dignity.

Question 3

How long has Cera - Norwich been operating?

Accepted Answer

Cera - Norwich has been CQC-registered since 2010, providing 16 years of regulated care services. This extensive experience in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 4

How recent is the CQC inspection for Cera - Norwich?

Accepted Answer

Cera - Norwich was last inspected by the CQC in March 2019. Inspection reports are publicly available and provide detailed findings about the quality of care, including specific areas of strength and any recommendations for improvement.

Question 5

What care specialisms are available at Cera - Norwich?

Accepted Answer

Care at Cera - Norwich is tailored for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Caring for children, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment. The service has developed expertise in these areas, ensuring residents receive appropriate, specialist support.

Question 6

What care services can Cera - Norwich legally provide?

Accepted Answer

Cera - Norwich holds CQC registration for: Personal care, Treatment of disease, disorder or injury. Each regulated activity has specific legal requirements that the service must meet to maintain its registration.

Question 7

Where is Cera - Norwich located?

Accepted Answer

Cera - Norwich is located in Norfolk, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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