Question 1

How is Heron Lodge rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Heron Lodge as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What kind of service does Heron Lodge provide?

Accepted Answer

As a Care Home provider, Heron Lodge offers dedicated support for those who need assistance with daily living, healthcare needs, or specialist care requirements.

Question 3

How long has Heron Lodge been operating?

Accepted Answer

Heron Lodge has been CQC-registered since 2010, providing 16 years of regulated care services. This extensive experience in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 4

How recent is the CQC inspection for Heron Lodge?

Accepted Answer

Heron Lodge was last inspected by the CQC in February 2018. Inspection reports are publicly available and provide detailed findings about the quality of care, including specific areas of strength and any recommendations for improvement.

Question 5

How large is Heron Lodge?

Accepted Answer

Heron Lodge has capacity for 30 residents. This makes it a medium-sized facility that balances community atmosphere with comprehensive services, with corresponding benefits in terms of personalised care and available resources.

Question 6

What care specialisms are available at Heron Lodge?

Accepted Answer

Care at Heron Lodge is tailored for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Care home service with nursing. The service has developed expertise in these areas, ensuring residents receive appropriate, specialist support.

Question 7

What services is Heron Lodge licensed to offer?

Accepted Answer

The CQC has authorised Heron Lodge to deliver: Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury. Registration for these activities means the service has demonstrated capability to provide them safely and effectively.

Question 8

Where is Heron Lodge located?

Accepted Answer

Heron Lodge is located in Norfolk, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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