Question 1

What rating has Head Office received from CQC inspectors?

Accepted Answer

Head Office holds a Requires improvement rating from the CQC.  These ratings help families make informed decisions by providing an independent assessment of the quality of care provided.

Question 2

What care model does Head Office follow?

Accepted Answer

Head Office operates as a Home Care service, meaning care is structured to provide appropriate levels of support while respecting individual choices and promoting wellbeing.

Question 3

When was Head Office established?

Accepted Answer

With CQC registration dating back to 2021, Head Office brings 5 years of growing expertise to the care sector. Longevity in this industry often reflects consistent quality standards and stable leadership.

Question 4

When did CQC last visit Head Office?

Accepted Answer

CQC inspectors last visited Head Office in December 2022. These inspections are comprehensive assessments that examine all aspects of care delivery, from medication management to infection control and staff training.

Question 5

What care specialisms are available at Head Office?

Accepted Answer

Care at Head Office is tailored for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Mental health conditions, Physical disabilities, Domiciliary care service. The service has developed expertise in these areas, ensuring residents receive appropriate, specialist support.

Question 6

What care services can Head Office legally provide?

Accepted Answer

Head Office holds CQC registration for: Personal care. Each regulated activity has specific legal requirements that the service must meet to maintain its registration.

Question 7

What area does Head Office serve?

Accepted Answer

Situated in Plymouth, Head Office is well-positioned to serve residents from the local area and beyond. The setting offers easy access for visitors and connections to local amenities.

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