Question 1

How is Direct Care Support Head Office rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Direct Care Support Head Office as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What care model does Direct Care Support Head Office follow?

Accepted Answer

Direct Care Support Head Office operates as a Home Care service, meaning care is structured to provide appropriate levels of support while respecting individual choices and promoting wellbeing.

Question 3

How many years of experience does Direct Care Support Head Office have?

Accepted Answer

Direct Care Support Head Office was registered with the Care Quality Commission in 2020, accumulating 6 years of experience. This track record demonstrates sustained commitment to meeting regulatory standards and serving the local community.

Question 4

When did CQC last visit Direct Care Support Head Office?

Accepted Answer

CQC inspectors last visited Direct Care Support Head Office in January 2022. These inspections are comprehensive assessments that examine all aspects of care delivery, from medication management to infection control and staff training.

Question 5

Who does Direct Care Support Head Office provide care for?

Accepted Answer

Direct Care Support Head Office offers specialist care for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Domiciliary care service. This focus means the team has specific training and experience in meeting these particular care needs effectively.

Question 6

What care services can Direct Care Support Head Office legally provide?

Accepted Answer

Direct Care Support Head Office holds CQC registration for: Personal care. Each regulated activity has specific legal requirements that the service must meet to maintain its registration.

Question 7

Which region is Direct Care Support Head Office in?

Accepted Answer

Direct Care Support Head Office is based in Redcar and Cleveland. This location allows the service to maintain strong ties with the local community while providing accessible care for families in the region.

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