Question 1

What is the CQC rating for Helping Hands?

Accepted Answer

Helping Hands has been awarded a CQC rating of Good. This rating indicates the service is performing well and meeting CQC expectations across all key areas. The Care Quality Commission is the independent regulator of health and social care services in England, ensuring providers meet fundamental standards of quality and safety.

Question 2

What care model does Helping Hands follow?

Accepted Answer

Helping Hands operates as a Home Care service, meaning care is structured to provide appropriate levels of support while respecting individual choices and promoting wellbeing.

Question 3

How many years of experience does Helping Hands have?

Accepted Answer

Helping Hands was registered with the Care Quality Commission in 2011, accumulating 15 years of experience. This track record demonstrates sustained commitment to meeting regulatory standards and serving the local community.

Question 4

When was Helping Hands last inspected by the CQC?

Accepted Answer

The most recent CQC inspection of Helping Hands took place in July 2018. CQC inspections involve both announced and unannounced visits where inspectors assess care quality, review records, speak with staff and residents, and evaluate the overall service.

Question 5

Who does Helping Hands provide care for?

Accepted Answer

Helping Hands offers specialist care for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Physical disabilities, Domiciliary care service, Supported living service. This focus means the team has specific training and experience in meeting these particular care needs effectively.

Question 6

What regulated activities is Helping Hands registered to provide?

Accepted Answer

Helping Hands is CQC-registered to provide: Personal care. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 7

Which region is Helping Hands in?

Accepted Answer

Helping Hands is based in Salford. This location allows the service to maintain strong ties with the local community while providing accessible care for families in the region.

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