Question 1

What rating has Shamu received from CQC inspectors?

Accepted Answer

Shamu holds a Good rating from the CQC. This positive rating demonstrates the service consistently delivers quality care that meets regulatory standards. These ratings help families make informed decisions by providing an independent assessment of the quality of care provided.

Question 2

What kind of service does Shamu provide?

Accepted Answer

As a Care Home provider, Shamu offers dedicated support for those who need assistance with daily living, healthcare needs, or specialist care requirements.

Question 3

How long has Shamu been operating?

Accepted Answer

Shamu has been CQC-registered since 2010, providing 16 years of regulated care services. This extensive experience in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 4

How recent is the CQC inspection for Shamu?

Accepted Answer

Shamu was last inspected by the CQC in October 2019. Inspection reports are publicly available and provide detailed findings about the quality of care, including specific areas of strength and any recommendations for improvement.

Question 5

How large is Shamu?

Accepted Answer

Shamu has capacity for 6 residents. This makes it a smaller, more intimate setting that allows for personalised attention, with corresponding benefits in terms of personalised care and available resources.

Question 6

Who does Shamu provide care for?

Accepted Answer

Shamu offers specialist care for Learning disabilities, Mental health conditions, Care home service without nursing. This focus means the team has specific training and experience in meeting these particular care needs effectively.

Question 7

What services is Shamu licensed to offer?

Accepted Answer

The CQC has authorised Shamu to deliver: Accommodation for persons who require nursing or personal care. Registration for these activities means the service has demonstrated capability to provide them safely and effectively.

Question 8

Where is Shamu located?

Accepted Answer

Shamu is located in Stoke-on-Trent, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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