Question 1

What is the CQC rating for The Willows?

Accepted Answer

The Willows has been awarded a CQC rating of Good. This rating indicates the service is performing well and meeting CQC expectations across all key areas. The Care Quality Commission is the independent regulator of health and social care services in England, ensuring providers meet fundamental standards of quality and safety.

Question 2

What type of care is available at The Willows?

Accepted Answer

The Willows provides Care Home services, tailored to meet individual needs and preferences. This type of care focuses on delivering person-centred support while maintaining independence and dignity.

Question 3

How long has The Willows been operating?

Accepted Answer

The Willows has been CQC-registered since 2011, providing 15 years of regulated care services. This extensive experience in the care sector means the team has developed robust processes and deep understanding of residents' needs.

Question 4

When was The Willows last inspected by the CQC?

Accepted Answer

The most recent CQC inspection of The Willows took place in May 2019. CQC inspections involve both announced and unannounced visits where inspectors assess care quality, review records, speak with staff and residents, and evaluate the overall service.

Question 5

How large is The Willows?

Accepted Answer

The Willows has capacity for 8 residents. This makes it a smaller, more intimate setting that allows for personalised attention, with corresponding benefits in terms of personalised care and available resources.

Question 6

What types of care does The Willows specialise in?

Accepted Answer

The Willows specialises in providing care for Caring for adults under 65 yrs, Physical disabilities, Care home service without nursing, Rehabilitation services. These specialisms indicate the types of conditions and care needs the service is equipped to support, with staff trained accordingly.

Question 7

What regulated activities is The Willows registered to provide?

Accepted Answer

The Willows is CQC-registered to provide: Accommodation for persons who require nursing or personal care. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 8

Where is The Willows located?

Accepted Answer

The Willows is located in Telford and Wrekin, serving the local community and surrounding areas. The location provides convenient access for families visiting loved ones.

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