Question 1

How is Milner House rated by the Care Quality Commission?

Accepted Answer

The Care Quality Commission has rated Milner House as Good. A Good rating means the care provided is safe, effective, caring, responsive, and well-led. CQC ratings are based on thorough inspections that assess whether care is safe, effective, caring, responsive to people's needs, and well-led.

Question 2

What care model does Milner House follow?

Accepted Answer

Milner House operates as a Care Home service, meaning care is structured to provide appropriate levels of support while respecting individual choices and promoting wellbeing.

Question 3

How many years of experience does Milner House have?

Accepted Answer

Milner House was registered with the Care Quality Commission in 2011, accumulating 15 years of experience. This track record demonstrates sustained commitment to meeting regulatory standards and serving the local community.

Question 4

When was Milner House last inspected by the CQC?

Accepted Answer

The most recent CQC inspection of Milner House took place in February 2020. CQC inspections involve both announced and unannounced visits where inspectors assess care quality, review records, speak with staff and residents, and evaluate the overall service.

Question 5

How many beds does Milner House have?

Accepted Answer

Milner House is registered for 3 beds, offering a smaller, more intimate setting that allows for personalised attention. The number of beds influences the community dynamic, staffing ratios, and range of facilities available to residents.

Question 6

Who does Milner House provide care for?

Accepted Answer

Milner House offers specialist care for Caring for adults over 65 yrs, Caring for adults under 65 yrs, Caring for children, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment. This focus means the team has specific training and experience in meeting these particular care needs effectively.

Question 7

What regulated activities is Milner House registered to provide?

Accepted Answer

Milner House is CQC-registered to provide: Accommodation for persons who require nursing or personal care. These regulated activities define the scope of care the service can legally offer, each requiring specific safeguards and staff competencies.

Question 8

Which region is Milner House in?

Accepted Answer

Milner House is based in Warwickshire. This location allows the service to maintain strong ties with the local community while providing accessible care for families in the region.

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