Care Home Visit Checklist: What to Look For and Ask
Visiting care homes can feel overwhelming, especially when you are not sure what to look for. This comprehensive checklist helps you evaluate care homes effectively, covering everything from first impressions to detailed questions about care standards, staffing, and daily life. Use this guide to compare options and make an informed decision for your loved one.
Important
Before Your Visit: Preparation
- Check the care home's CQC rating and latest inspection report at cqc.org.uk
- Prepare a list of your loved one's specific care needs
- Note any questions about medical conditions or specialist care requirements
- Plan to visit at different times if possible (mealtimes are particularly revealing)
First Impressions Checklist
- Is the home clean, fresh-smelling, and well-maintained?
- Are residents dressed appropriately and well-groomed?
- Do staff greet you warmly and interact positively with residents?
- Is there a calm, homely atmosphere?
- Are communal areas comfortable and inviting?
Questions to Ask Staff
- What is the staff-to-resident ratio during the day and at night?
- What qualifications and training do care staff have?
- How do you handle medical emergencies?
- How are care plans developed and reviewed?
- Can residents personalise their rooms?
- What activities and social opportunities are available?
Red Flags to Watch For
After Your Visit
- Write down your impressions while they are fresh
- Compare notes if visiting with family members
- Consider a second visit at a different time of day
- Trust your instincts - if something feels wrong, investigate further
Frequently Asked Questions
What should I look for when visiting a care home?
Look for cleanliness, how staff interact with residents, the overall atmosphere, whether residents seem content and well-cared for, and check the CQC rating. Trust your instincts about the feel of the place.
What questions should I ask on a care home visit?
Ask about staff ratios, qualifications, how care plans work, emergency procedures, activities available, visiting hours, and fees. Also ask about specialist care if needed, such as dementia support.
How many care homes should I visit before deciding?
Try to visit at least three care homes to compare. If possible, visit your top choices at different times of day, including mealtimes, to get a fuller picture of daily life.
What are the warning signs of a poor care home?
Red flags include unpleasant smells, residents appearing unkempt or distressed, dismissive staff, reluctance to show you around freely, and a poor CQC rating. Always check the latest inspection report.
Need More Help?
Support Organisations
- Age UK:0800 678 1602
- Carers UK:0808 808 7777
- Alzheimer's Society:0333 150 3456
- Parkinson's UK:0808 800 0303